Customer Data Management Executive (Loyalty Program) - Bali

Join Senheng as a Customer Data Management Executive (Loyalty Program) in the heart of Bali and play a pivotal role in shaping exceptional customer experiences. This position is designed for a detail-oriented professional passionate about leveraging data to drive customer loyalty and engagement. In this role, you'll work closely with marketing and sales teams to ensure our loyalty program is not only effective but also tailored to the unique preferences of our guests in Bali. Your mission is to transform raw data into actionable insights that enhance guest satisfaction and drive repeat visits.

Senheng is a renowned hospitality company with a rich history of delivering exceptional service and unforgettable experiences. Our properties in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung are known for their warm hospitality and commitment to excellence. As a Customer Data Management Executive, you'll have the opportunity to be part of a dynamic team that values innovation and continuous improvement.

Your daily tasks will involve managing and analyzing customer data to identify trends, preferences, and behaviors. You'll use tools like Tableau and Power BI to create visualizations that help the team make data-driven decisions. This role is perfect for someone with a background in marketing, data analysis, or a related field who is eager to make a tangible impact on our guests' experiences.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer data in our CRM system, ensuring accuracy and completeness.
• Analyze customer data to identify trends, preferences, and behaviors, providing insights to the marketing and sales teams.
• Develop and implement strategies to enhance customer loyalty and engagement through our loyalty program.
• Create and maintain reports and dashboards using tools like Tableau and Power BI.
• Collaborate with cross-functional teams to ensure seamless integration of data-driven initiatives.
• Monitor and evaluate the performance of our loyalty program, making data-backed recommendations for improvement.
• Stay updated with industry trends and best practices in customer data management and loyalty programs.
• Provide regular updates and presentations to senior management on the status and impact of our loyalty program.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, Data Analysis, or a related field.
• Minimum of 3 years of experience in customer data management, marketing analytics, or a similar role.
• Proven experience with CRM systems, preferably Salesforce or HubSpot.
• Strong analytical skills with proficiency in tools like Excel, Tableau, or Power BI.
• Excellent communication and interpersonal skills to work effectively with cross-functional teams.
• Certification in data analysis or marketing analytics is a plus.
• Passion for hospitality and a deep understanding of the travel and tourism industry.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

Lowongan Terkait