Senior Customer Support Associate (Rotating Shifts) - Bali

Tan Tock Seng Hospital · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8,000,000 - 12,000,000

Tan Tock Seng Hospital is seeking a dedicated Senior Customer Support Associate to join our team in Bali. This role offers a unique opportunity to work in a dynamic and fast-paced environment while providing exceptional customer service. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

We offer a competitive salary, benefits, and the chance to work in a vibrant and diverse workplace. Join us and be part of our mission to provide high-quality healthcare services.

This is a rotating shift position, which means you will work varying hours throughout the week. We value flexibility and are committed to finding a schedule that works best for you.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Handle customer inquiries and complaints effectively and efficiently.
  • Provide timely and accurate information to customers.
  • Resolve customer issues and ensure customer satisfaction.
  • Maintain accurate records of customer interactions.
  • Collaborate with other departments to ensure smooth operation.
  • Adhere to company policies and procedures.
  • Participate in team meetings and training sessions.
  • Contribute to continuous improvement of customer service processes.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in a related field.
  • Minimum of 3 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work well under pressure and meet tight deadlines.
  • Fluency in English and Bahasa Indonesia.
  • Experience with CRM software is a plus.
  • Previous experience in the healthcare industry is a plus.

    • 🛠️ Keahlian

    <li>Customer service</li><li>Communication</li><li>Problem-solving</li><li>CRM software</li><li>Multilingual</li><li>Teamwork</li>
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