Guest Service Agent - Luxury Hospitality Career in Bandung

Join The 101 Hotels in Bandung as a Guest Service Agent and become the heart of exceptional guest experiences in one of Indonesia’s most prestigious hospitality destinations. This is your opportunity to work in a dynamic, luxury environment where your passion for service translates into memorable stays for our guests. As a Guest Service Agent, you will be the first point of contact for our guests, ensuring their needs are met with warmth, professionalism, and efficiency. Our hotel in Bandung is renowned for its luxurious amenities, impeccable service, and vibrant atmosphere, making it the perfect setting for your career growth.

In this role, you will handle guest inquiries, reservations, and check-ins/outs using our in-house Property Management System (PMS). You will also assist with room service, concierge requests, and any special arrangements to ensure our guests have a seamless and enjoyable stay. This position offers a competitive salary and a comprehensive benefits package, including health insurance, performance bonuses, and opportunities for professional development.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle guest inquiries, reservations, and check-ins/outs using the Property Management System (PMS).
• Provide exceptional front desk service, including room assignments, key cards, and check-in/check-out procedures.
• Assist with room service orders and special requests, ensuring timely and accurate delivery.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready for occupancy.
• Handle concierge services, including restaurant reservations, transportation arrangements, and local attractions.
• Maintain a clean and organized front desk area, including handling guest mail and packages.
• Report any maintenance issues or concerns to the appropriate departments promptly.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a guest service or hospitality role, preferably in a luxury or high-end hotel.
• Excellent communication skills, both verbal and written, in English and Indonesian.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Familiarity with Property Management System (PMS) software, such as Opera or similar.
• Ability to work shifts, including evenings, weekends, and holidays.
• Professional demeanor and a genuine passion for providing exceptional guest experiences.
• Ability to stand for long periods and lift up to 20 lbs (9 kg).
• High school diploma or equivalent, with a hospitality or customer service-related certification preferred.

🛠️ Keahlian

Lowongan Terkait